Return & Refund Policy

Return & Refund Policy

Last Updated: June 2026

At ALEGRIA LATIN VIBES, customer satisfaction is important to us. Because all of our products are made to order, our return and refund policy differs from that of traditional retail stores.

Please read the information below carefully before placing an order.

1. Made-to-Order Products

All ALEGRIA LATIN VIBES products are produced specifically for each customer after an order is placed.

As a result, we generally do not accept returns, refunds, or exchanges for:

  • Change of mind

  • Buyer's remorse

  • Incorrect size selection

  • Accidental purchases

  • Personal preferences

  • Ordering the wrong product, color, or variant

We strongly encourage customers to review all product details and size information before completing their purchase.

2. Size-Related Issues

Because products are made to order, size exchanges cannot be guaranteed.

Customers are responsible for reviewing the size guide available on each product page before placing an order.

Size exchange requests may be considered on a case-by-case basis but remain entirely at the discretion of ALEGRIA LATIN VIBES.

3. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect

  • Different from the item ordered

please contact us within 14 days of delivery.

To submit a claim, please provide:

  • Your order number

  • Clear photographs of the item

  • Clear photographs of the packaging when applicable

  • A brief description of the issue

Claims submitted without sufficient evidence may be delayed or rejected.

4. Resolution Process

If your claim is approved, our preferred solution is to provide a replacement product at no additional cost.

If a replacement is not available, not practical, or cannot reasonably resolve the issue, ALEGRIA LATIN VIBES may issue a partial or full refund.

The chosen remedy remains at the sole discretion of ALEGRIA LATIN VIBES.

5. Wrong Item Received

If you receive an item different from what you ordered, please contact us within 14 days of delivery.

Once the issue has been verified, we will arrange an appropriate solution, which may include a replacement item or refund.

6. Lost Orders

If your package appears lost in transit, please contact us as soon as possible.

We will investigate the matter with the shipping carrier before determining the appropriate resolution.

If the package is officially confirmed as lost by the carrier, we may provide:

  • A replacement order; or

  • A refund

The chosen solution will depend on the circumstances of the claim.

7. Delivered Packages

Orders marked as "Delivered" by the carrier are generally considered successfully delivered.

If tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  1. Checking with neighbors or household members.

  2. Contacting your local carrier.

  3. Waiting up to 48 hours for final delivery.

ALEGRIA LATIN VIBES cannot guarantee refunds or replacements for packages that have been confirmed as delivered by the carrier.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

ALEGRIA LATIN VIBES is not responsible for:

  • Incorrect addresses

  • Incomplete addresses

  • Failed deliveries caused by customer errors

If a package is returned due to incorrect shipping information, additional shipping fees may apply before reshipment.

9. Refused Deliveries

If a customer refuses delivery of an order or fails to pay required customs duties or import fees, the order may be returned or destroyed by the carrier or customs authorities.

In such cases, refunds cannot be guaranteed.

10. Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Depending on your bank or payment provider, refunds may take approximately 5–10 business days to appear in your account after processing.

11. Contact Us

For any return, refund, replacement, or order-related inquiries, please contact us:

📧 alegrialatinvibes.team@gmail.com

We aim to respond to all inquiries within 24–48 business hours.

Thank you for supporting ALEGRIA LATIN VIBES ❤️🌴☀️